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1. Shopping Policy

• Product Availability: All items displayed on our website are subject to availability. We update stock regularly, but if an item becomes unavailable after your order, we will inform you promptly and offer a suitable replacement or full refund.

• Pricing: All prices listed are in Sri Lankan Rupees (LKR) and include applicable taxes. Prices may change without prior notice.

• Order Confirmation: Once your order is placed, you will receive an email or SMS confirmation with your order details.

• Delivery: We deliver islandwide through trusted courier partners. Delivery time is typically 2–5 working days depending on your location.

• Shipping Charges: Shipping costs are calculated at checkout based on product weight and delivery location.

• Payment Methods: We accept cash on delivery (COD), bank transfer, and online payment options where available.

2. Return & Exchange Policy

We want you to be completely satisfied with your purchase from The Kings Mart.

• Eligibility: Items can be returned or exchanged within 7 days of delivery if they are unused, in original packaging, and include all accessories.

• Non-Returnable Items: Products that have been installed, damaged due to misuse, or altered are not eligible for return or exchange.

• Incorrect or Damaged Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

• Return Process:

  1. Contact our support team via email or WhatsApp with your order number and reason for return.

  2. We will guide you through the return procedure and pickup details.

  3. Once the returned item is inspected and approved, your refund or replacement will be processed.

• Refund Time: Refunds are typically processed within 5–10 working days after we receive the returned product.

3. Contact Us

For any order or return inquiries, please contact:

📞 Hotline: +94 777 651 941

📧 Email: sales@thekingsmart.lk

🌐 Website: www.thekingsmart.lk